At Willow Boutique, we take great pride in the quality of our Canadian-made collections and want you to love your purchase. If your selection isn't quite the right fit, we are here to help you find an alternative.

Please review our policy details below to ensure a smooth return process:

Return Eligibility Window

• 10-Day Policy: We gladly accept returns within 10 days of your order being delivered.

Store Credit Only

• No Refunds: All approved returns are eligible for store credit only. Cash or credit card refunds will not be issued.
• Easy Delivery: Your store credit will be sent directly to your inbox via email, ready to be used on any future instore or online purchase.
• Shipping Costs: Original shipping fees are non-refundable, and the cost of return shipping is the full responsibility of the customer.

Item Condition Requirements

To qualify for a store credit, all returned items must meet the following strict standards:

• Items must be completely unworn, unwashed, and unaltered.
• All original product tags must be fully intact and attached to the garment.

Please note: Willow Boutique reserves the right to reject any items that show visible signs of wear, makeup, deodorant stains, perfume scents, or alterations. If an item is rejected, it will be sent back to you at your own expense.