Absolutely! We love connecting with our community. If you prefer not to order online, you are more than welcome to call any of our three boutique locations. Our team will gladly help you check item availability, select your sizes, and securely process your order right over the phone.

You will automatically receive an order confirmation email immediately after placing your order. As soon as your items leave the Rapz warehouse, we will send a second email containing your Canpar tracking link so you can follow its journey. If you ever have any questions about your status, feel free to reach out to our team.

Yes! We are happy to modify your order items or update your delivery address as long as your package has not been processed and shipped. Because our team works quickly to dispatch orders, please reach out to us urgently with your request. You can email our support team directly or call any of our three Southern Ontario store locations for immediate assistance. Please note that once you receive your Canpar tracking confirmation email, no further modifications or address changes can be made.

Because our collections ship directly from Toronto, most customers across Ontario and major Canadian hubs will receive their purchase within 3 to 4 business days from the moment the order is placed.

We gladly accept returns on unworn items with original tags attached within 10 days of delivery. All processed returns receive store credit rather than cash or credit card refunds. Your store credit will be issued directly to your email address, which you can easily apply to any future online purchase at checkout. Please note that return shipping costs are the customer's responsibility.